Welcome to our
Knowledgebase of useful articles / FAQs
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This knowledgebase covers both the full subscription momentem service and the free reduced
functionality
IMPORTANT SERVICE UPDATES:
· We have a new version available with some great new features, read about it and get it now, here.
· From Dec 1, our paying users can also get our app in Spanish, find out more at www.momentem.net
· our free cut-down Call Time Tracker service is being discontinued from the end of January 2011 and will be replaced by a paid service, but don’t worry it’s easy to upgrade at www.momentem.net/tryandbuy If you have any questions about this change, please send an email to service@widality.com
QUESTIONS ABOUT FEATURES
How does reporting work for free Call Time Tracker users?
Does momentem have a portal that can be accessed via the internet / via a PC?
Why Projects are not shared across Contacts
Why momentem doesn’t get its Contacts from Outlook or the BlackBerry address book
What format is the Excel spreadsheet in, what can I do with the data?
Does momentem have the ability to log and track my desktop or VoIP activities?
Why is momentem standalone, why doesn’t it integrate with anything else?
Does momentem offer a sync-to-PC option?
Do you have an enterprise version of momentem?
What security measures does momentem use to protect my account and my data?
Can momentem tag my text messages?
Does momentem grab any location / positioning information?
Does momentem work with BES (BlackBerry Enterprise Server)?
Does momentem have a stopwatch function?
QUESTIONS ABOUT INSTALLATION,
SET-UP
How to
reset application permissions on a
BlackBerry
momentem is prompting me for a password
I installed momentem however it doesn’t pop up at all
I have uninstalled momentem but the icon is still there / it is still popping up
I want to delete momentem from my handset
How do I clear old records from the system?
Can I change handsets, i.e. move momentem onto a different handset?
How do I re-install momentem on my handset (e.g. my phone was wiped)?
QUESTIONS ABOUT THE OPERATION OF THE APP OR SERVICE
Setting up momentem so that the call tag pop-ups aren’t annoying, and turning the application off
How do I look up which product and version I have on my BlackBerry?
Can I make the font or buttons bigger / the font is hard to read?
I have one account on your system. Can I install and use momentem on more than one handset?
Does the app drain the battery or slow the handset down?
I just started using momentem and it seems cumbersome to tag after every call
How do I analyze my Excel spreadsheet and sort by Contact, Project, Billable, etc.?
How do I access my historical data (e.g. my call tags from many months ago)?
Why isn’t momentem connecting?
Can momentem send my spreadsheet to other people, such as my assistant?
Can I set up momentem to tag all of my employees’ calls whether they choose to tag them or not?
momentem seems to have crashed or has
stopped working. What do I do?
In the Excel workbook I can only see my calls, nothing else is there
I received
a report email from your system but there was no spreadsheet attached to the email
COMMERCIAL QUESTIONS
Pricing for Call Time Tracker and momentem
How to get a trial of the fully featured momentem service before deciding to go ahead and pay?
Does momentem work on the iPhone or any other phones?
How do I post a review of the app?
What should I look for when trialling momentem?
Who do I contact for billing queries?
What does momentem do with my personal data? What is your privacy policy?
Why are the call durations or times of day different when I compare momentem with my mobile bill?
What data volumes does momentem use every month?
How does momentem know the actual cost of a call?
Does momentem work on all mobile / wireless networks worldwide?
If this doesn’t answer your question please complete a Support form.