<Back to main knowledgebase index>

I want to delete the application from my handset

If you installed the app from BlackBerry App World

· Launch BlackBerry App World on your handset

· Select My World

· Select Call Time Tracker

· Press the BlackBerry Menu Key (the one to the left of the trackball) and then select delete.

Please make sure you reboot your phone, by removing and replacing the battery, to complete the process.

If you installed the app from any place other than BlackBerry App World

On your BlackBerry;

· Select Options (it’s usually a picture of a tool / spanner)

· Select Advanced Options

· Select Applications

· Select Call Time Tracker / momentem

· Press the BlackBerry menu key (the one to the left of the trackball) and select delete

· ensure all modules with the name Call Time Tracker or momentem have been removed

Then please make sure you reboot your phone, by removing and replacing the battery, to complete the process.

If for some reason the app does not fully delete using either process then please refer to http://www.otaview.com/kb_uninstall_prob.htm to fully remove the application.

Please note that if you wish us to delete your account and remove you from our email list, please fill in a cancellation request form at visit www.momentem.net/cancel.asp.

If this doesn’t answer your question please complete a Support form.

<Back to main knowledgebase index>