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When I request a report using Call Time Tracker, why do I get the previous month’s report? Why can’t I get an up-to-date report?

With Call Time Tracker you only get one report per month. (However see “First 5 days” below for the exception to that). The end-of-month report contains all of your tagged calls for the entire month.  So when you request a report from the handset at any time (by going to the main menu and clicking on My Reporting then performing a report query) you get the previous month's report.  For example, if you request a report on the 25^th May you will get April’s full-month report. It is designed this way because Call Time Tracker is the cut-down version of our full momentem service. Our paying users of momentem get unlimited on-demand reports, i.e. they can request a customized report at any time, from the handset, filtered by date, contact and project. 

First 5 days

For the first 5 days after signing up, as a special welcome bonus, Call Time Tracker users get unlimited on-demand reports, just as momentem users get. So, if you are within those first 5 days, and if you go to the main menu on the handset and click My reporting and you generate a report request, you will get a report for the dates you requested. After the 5 days is over, the above paragraph applies thereafter. However you can upgrade to momentem at any time to continue getting those instant reports whenever you need them.

If upgrading sounds of interest to you, you can do so very easily for just a few dollars per month by following the instructions at www.momentem.net/tryandbuy. The free Call Time Tracker service is being discontinued at the end of January 2011.

If this doesn’t answer your question please complete a Support form.

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