Knowledgebase article

My BlackBerry call log or text messages or other personal data have been wiped.

This is nothing to do with our application.

This issue occurs if your BlackBerry is running low on memory. The BlackBerry OS has a memory conservation service that starts to look for ways to conserve memory usage once a certain threshold is surpassed. The loss of call logs, text messages or other personal data are common symptoms of this. Your installation of our app may have contributed to the memory problem. You should check the available memory on your device to ensure that there is at least 250KB free after installing our app (we suggest that there be 500KB free prior to installation).

Also, sometimes applications or other services can have memory leaks that consume available memory over time. These can be cleared by rebooting the phone by removing the battery for 30 seconds and then replacing it. If this does not free up sufficient memory, then you may have to delete some of your installed apps or employ other memory management techniques (outside the scope of this knowledgebase article).

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