Knowledgebase article

Can I change handsets, i.e. move momentem onto a different handset?

This feature is only available to paying subscribers of the full momentem service, not the free Call Time Tracker.

To change handsets, simply download the software to the new handset and follow these steps;

STEP 1: when are prompted by the momentem app on your BlackBerry to enter;

· an email address to register, you MUST use the same email address as before

· a password to register, that password was the one provided to you in your welcome email when you first registered on our system, if you can’t find it we can reset it, please contact support.

STEP 2: To retrieve your Contacts and Projects and their associated information from our system, click the Sync button from the main momentem menu to download them to your new handset.

STEP 3: Go into the Configuration option from the main momentem menu to set up your personal options such as whether to tag emails, your default billing rate, and the minimum duration before momentem pops up.

If you are wondering where your tagged records are (e.g. your call tags) they are stored in our system, so providing you used the same email address to re-register they will all be there waiting for you when you request a report from the system.

If this doesn’t answer your question please complete a Support form.