Welcome to the help pages for the Momentem app and service. This is also the page where you can get our latest service updates.
(Please bookmark this page for future reference).
SECTION 1: ACCESSING HELP
How do I learn how to
use the service?
You have 2 choices;
- you can watch our informative quick videos at www.youtube.com/widality. There’s an overview, a step-by-step guide, some tips on how to make money using the app, and an overview of our latest super app version
- you can read our comprehensive user guide at www.widality.com/userguide.htm
What
do I do if I have a question?
You have 2 choices;
- you can access our comprehensive set of FAQs / Q&As at www.momentem.net/knowledgebase
- to contact us, please visit www.momentem.net/support.asp and follow the instructions.
I
need to contact technical support
We pride ourselves on friendly helpful customer service. Please visit www.momentem.net/support.asp and follow the instructions.
If you change handsets or if you have to re-flash your existing handset, you can easily re-download Momentem from www.momentem.net/tryandbuy. None of your tagged records or Momentem contacts/projects will be lost, they are all stored on our servers. However make sure you re-register using the same email address! If you are prompted for a password and you don’t know what it is, you can reset your password at www.momentem.net/password.asp
SECTION 2: SERVICE UPDATES, UPDATED JANUARY 2011
·
we
have a new version available with some great new features, read
about it and get it now, here.
·
our paying users can also get our app in Spanish, download it now at www.momentem.net/tryandbuy and
follow the instructions to get the Spanish version. Nuestros usuarios de
pago también
puede obtener nuestra aplicación en español,
descarga ahora en www.momentem.net/tryandbuy
y siga las instrucciones para
obtener la versión en español
·
our free cut-down Call Time
Tracker service (available on BlackBerry App World) is being discontinued
at the end of January 2011 and will be replaced by a paid service, but don’t
worry it’s easy to upgrade. Find out
everything you need to know here
The Momentem team thanks you for your business!